2022 CSSYB Primer contains 358 pages and 400 questions and answers. The USB Flash Drive contains 1000 Questions.
Digital Material is also available Click Here to go to our digitals page.
I. Certification Overview
- CSSYB Exam
- CSSYB Body of Knowledge
- Bloom’s Taxonomy
II. Six Sigma Fundamentals
- Six Sigma Principles
- Lean Principles
- Roles and Responsibilities
- Quality Tools
- DMAIC Process
- Pareto Charts
- Cause & Effect Diagrams
- Flow Charts
- Run Charts
- Check Sheets
- Scatter Diagrams
- Histograms
- Six Sigma Metrics
- COPQ
III. Team Basics
- Types of Teams
- Team Development Stages
- Decision Making Tools
- Brainstorming
- Nominal Group Technique
- Multivoting
- Common Team Problems
- Communication Methods
IV. Define Phase
- Project Identification
- Voice of the Customer
- Project Selection
- Stakeholder Analysis
- Process Inputs and Outputs
- Supply Chain Management
- Supplier Performance
- Assessment Metrics
- Supplier Improvement
- Supplier Selection
- Chain Management Steps
- Performance Momitoring
- Supplier Communications
- Supply Chain Performance
- Project Management Basics
- Project Charter
- Communication Plan
- Project Planning
- Project Management Tools
- Phase Reviews
V. Measure Phase
- Basic Statistics
- Data Collection
- Data Collection Plans
- Qualitative & Quantitative Data
- Data Collection Techniques
- Measurement System Analysis
- MSA Terms
- Gage R & R
VI. Analyze Phase
- Process Analysis Tools
- Lean Tools
- FMEA
- Root Cause Analysis
- 5 Why’s
- Process Mapping
- Force Field Analysis
- Matrix Charts
- 8D Problem Solving
- Corrective & Preventive Action
- Definitions
- Action Types
- Planning Steps
- Compliance
- Action Effectiveness
- Commitment
- Procedures
- Root Cause Analysis
- Mistake Proofing
- Prevention Activities
- Data Analysis
- Basic Distributions
- Binomial Distribution
- Normal Distribution
- Common & Special Cause Variation
- Correlation & Regression
- Hypothesis Testing
VII. Improve & Control Phases
- Improvement Techniques
- Kaizen/kaizen Blitz
- PDCA
- PDSA
- Cost-benefit Analysis
- Control Tools & Documentation
- Control Plan
- Lean Control Tools
- Control Charts
- Document Control
- Work Instructions & Sops
VIII. Appendix/Index
- Index
- Answers
View a Sample Section of Primer
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