In its 5th edition, September 2022, the CSSBB Primer contains 816 pages and 400 questions and answers.
Digital Material is also available Click Here to go to our digitals page.
I. Certification Overview
- CSSBB Exam
- CSSBB Body of Knowledge
II. Enterprise-Wide Deployment
- Organization-Wide Considerations
- Six Sigma / Lean Fundamentals
- Improvement Methodologies
- Systems and Processes
- Strategic Planning
- Leadership
- Roles and Responsibilities
- Organizational Roadblocks
- Change Management
III. Process Management
- Overview
- Stakeholder Impact
- Critical Requirements
- Benchmarking
- Business Measures
- Performance Measures
- Financial Measures
IV. Team Management
- Team Formation
- Team Types
- Roles & Responsibilities
- Success Factors
- Team Facilitation
- Motivational Techniques
- Stages of Development
- Leadership Models
- Team Dynamics
- Meeting Management
- Decision Making Methods
- Team Training
- Needs Assessment
V. Define
- Voice of the Customer
- Customer Identification
- Customer Data Collection
- Customer Requirements
- Project Charter
- Business Case
- Problem Statement
- Goals
- Performance Measures
- Reviews
- Project MGMT Tools
- Work Breakdown Structure
- Gantt Charts
- Project Documentation
- RACI Model
- Analytical Tools
VI. Measure Data
- Process Characteristics
- Flow Metrics
- Analysis Tools
- Data Collection
- Types of Data
- Measurement Scales
- Sampling
- Collection Methods
- Measurement Systems
- System Analysis
- Enterprise Measurement
- Metrology
VII. Measure Statistics
- Basic Statistics
- Central Limit Theorem
- Descriptive Statistics
- Graphical Methods
- Statistical Conclusions
- Probability
- Common Distributions
- Other Distributions
- Process Capability
- Capability Studies
- Capability Indices
- Non-Normal Data
- Performance Metrics
VIII. Analyze
- Measuring / Modeling Relationships
- Regression
- Multivariate Tools
- Hypothesis Testing
- Point & Interval Estimates
- Major Tests
- ANOVA
- Nonparametric Tests
- FMEA
- Additional Analysis Methods
- GAP Analysis
- Root Cause Analysis
- Waste Analysis
IX. Improve
- Design of Experiments
- Terminology
- Design Principles
- One-Factor Experiments
- Fractional Factorial Experiments
- Full Factorial Experiments
- Lean Methods
- Waste Elimination
- Cycle Time Reduction
- Kaizen
- Theory of Constraints
- Implementation
X. Control
- Statistical Process Control
- Objectives
- Selection of Variables
- Rational Subgrouping
- Control Chart Selection
- Control Chart Analysis
- Other Controls
- TPM
- Visual Controls
- Maintain Controls
- Measurement Systems Re-Analysis
- Control Plan
- Sustain Improvements
- Lessons Learned
- Training Plan Deployment
- Documentation
- Ongoing Evaluation
XI. Design for Six Sigma (DFSS)
- DFSS Methodologies
- Design for X (DFX)
- Robust Design
- References
XII. Appendix / Tables
- Index
- Answers
View a Sample CSSBB Instructor PDF Section Note the CSSBB Instructor PDF may not be edited or printed.
The following information is provided by the American Society for Quality (ASQ):
The Certified Six Sigma Black Belt is a professional who can explain Six Sigma philosophies and principles, including supporting systems and tools. A Black Belt should demonstrate team leadership, understand team dynamics and assign team member roles and responsibilities. Black Belts have a thorough understanding of all aspects of the DMAIC model in accordance with Six Sigma principles. They have basic knowledge of Lean enterprise concepts, are able to identify non-value-added elements and activities and are able to use specific tools.
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Please note that Digital products are not available for immediate download. Information for installation of the Viewer and file download links will be sent via e-mail normally by the next business day, Monday to Friday, excluding holidays.
