In its 5th edition (August, 2020), the CQIA Primer contains 376 pages and 400 questions and answers.
Digital Material is also available Click Here to go to our digitals page.
I. Certification Overview
- CQIA Exam
- CQIA Body Of Knowledge
II. Quality Concepts
- Quality Defined
- Quality Terms
- Quality Plan
- Quality Principles
- Quality Policies
- Strategic Quality Goals
- Tactical Quality Goals
- Quality Maturity
- Organizational Quality Steps
- Quality Systems
- Organizational Culture
- Employee Involvement
- Individual Involvement
- Employee Empowerment
- Quality of Work Life
- Systems and Processes
- SIPOC
- Variation
- System Variation
- Special vs Common Cause
- Sources of Variability
- Standardization
III. Quality Benefits & Philosophies
- Benefits Of Quality
- Stakeholder Groups
- Stakeholder Quality Benefits
- Baldrige Criteria
- Quality Philosophies
- Philip Crosby
- Edwards Deming
- Joseph M. Juran
- Comparisons
- Walter A. Shewhart
- Kaoru Ishikawa
- Armand Feigenbaum
IV. Team Roles & Responsibilities
- Team Purpose
- Value of Teams
- Types of Teams
- Synopsis of Team Applications
- Roles And Responsibilities
- Sponsor/champion Role
- Leader Role
- Facilitator Role
- Team Member Role
- Performance Measurement
- References
V. Team Formation & Dynamics
- Initiating Teams
- Team Activities
- Selecting Team Members
- Team Stages
- Team Conflict
- Common Team Problems
- Groupthink
- Conflict Resolution
- Team Decision Making
- References
VI. Improvement Techniques
- Brainstorming
- PDCA
- Affinity Diagrams
- Quality Costs
- Cost Categories
- Cost Bases
- Audits
- Types Of Audits
- Audit Responsibilities
- Audit Preparation/execution
- Audit Report
- Audit Terms
- References
VII. Process Improvement
- Six Sigma
- DMAIC Process
- Six Sigma Training
- Six Sigma Roles
- Six Sigma Project Management
- Lean Techniques
- Lean Glossary
- 5S
- Kaizen
- Non-value Added
- Continuous Flow
- Mistake Proofing
- Kanban
- Cycle Time/value Stream
- SMED
- Benchmarking
- Improvement
- References
VIII. Quality Improvement Tools
- Data Types
- Histograms
- Pareto Diagrams
- Scatter Diagrams
- Check Sheets
- Control Charts
- Problem Solving Steps
- Root Cause Analysis
- Fishbone
- Flowcharts
- 5 Whys
- Risk Management
- FMECA
- SWOT Analysis
- References
IX. Customer-Supplier Relationships
- Supplier Relationships
- Suppliers Selection
- Supplier Relationships
- Supplier Performance
- Customer Relationships
- Customer Identification
- Voice of The Customer
- Data Gathering And Use
- Complaint Process
- Customer Needs
- References
X. Appendix
- Index
- Answers
Click here for a summary of the changes to the Fifth Edition
View a Sample CQIA Instructor PDF Section Note the CQIA Instructor PDF may not be edited or printed.
The Certified Quality Improvement Associate has a basic knowledge of quality tools and their uses and is involved in quality improvement projects, but doesn’t necessarily come from a traditional quality area.
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