In its 8th edition, the CMQ Primer (June, 2019) contains 742 pages and 400 questions and answers.
Digital Material is also available Click Here to go to our digitals page.
I. Certification Overview
- Certified Manager of Quality Exam
- CMQ Body of Knowledge
- Bloom’s Taxonomy
II. Leadership
- Organizational Structures
- Leadership Challenges
- Teams and teams processes
- ASQ Code of ethics
- References
III. Strategic Development
- Strategic Planning Models
- Business Environment Analysis
- Strategic plan deployment
- References
IV. Management Skills
- Management Skills and Abilities
- Communication Skills and Abilities
- Project Management
- References
V. Quality Systems and Models
- Quality Systems
- Quality Models and Theories
- References
VI. Management Tools
- Problem-Solving Tools
- Process Management
- References
VII. Measurement Tools
- Statistical Use
- Sampling
- Statistical Analysis
- Measurement System Analysis
- Trend and Pattern Analysis
- Process Variation
- Process capability
- Reliability Terminology
- References
- Survey Analysis and Use
VIII. Customer Focused Organizations
- Customer Identification
- Customer Relationship Management
- References
IX. Supplier Management
- Supplier Selection and Approval
- Supplier Risk Management
- Supplier Communications
- Supplier Performance Assessment
- Supplier Improvement
- Supplier Certification Programs
- Supplier Partnerships and Alliances
- Supplier Logistics Management
- References
X. Training and Development
- Introduction
- Training Plans
- Training Needs Analysis
- Training Materials Development
- Methods of Training Delivery
- Evaluating Training Effectiveness
- References
XI. Case Study Questions
- End of case study questions
XII. Appendix
- Definitions
- Index
- Answers
View a Sample CMQ Instructor PDF Section Note the CMQ Instructor PDF may not be edited or printed.
Seventh Edition Primer Changes
The following information is provided by the American Society for Quality (ASQ) and used with permission:
The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial settings.
A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.
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