Table of Contents
Lean Six Sigma Primer Contents
I. Lean Six Sigma Overview
LSS Body of Knowledge
Glossary
II. Lean Six Sigma Goals
Value of Lean Six Sigma
Origins of Six Sigma & Lean
Lean Pioneers
Quality & Six Sigma Gurus
Organizational Leadership
Metrics and Goals
References
III. LSS Project Management
Linking Projects to Goals
Problem Solving Methodologies
Project Selection
Stakeholder Analysis
Customer Data
QFD
Benchmarking
Risk Analysis
Project Management Techniques
Plan Elements
Planning Tools
Project Documentation
References
IV. Team Organization & Dynamics
Initiating Teams
Team Roles
Team Stages
Team Dynamics
Conflict Resolution
Team Tools
Performance Evaluation
References
V. Defining Opportunities
Project Charter
A3 Report
Definition Tools
Affinity Diagrams
Cause-and-Effect Diagrams
Pareto Diagrams
Customer Inputs
Lean Thinking
Cycle Time Reduction
Value Stream Mapping
Process Mapping
Spaghetti Diagrams
References
VI. Measurement Techniques
Process Analysis
Work Instructions
Takt Time
LSS Metrics
Data Collection
Collection Methods
Measurement Scales
Measurement Systems
Measurement Terms
Repeatability &
Reproducibility
Process Capability Analysis
Normal Distribution
Process Capability
Capability Indices
References
VII. Analysis Techniques
Seven Classical Wastes
Variable Relationships
Multi-Vari
Analysis
Linear
Correlation
Hypothesis Testing
Basic Concepts
Point &
Interval Estimates
Means Tests
Z Test
t Test
Paired t Test
p Test
Variance Tests
Chi-Square Test
F Test
Anova
Root Cause Analysis
References
VIII. Improvement Techniques
Eliminating Wastes
5s
Kanban (Pull)
Poka-Yoke
Setup Reduction
Flow Improvement
Quick Response
Mfg
Kaizen
Theory of Constraints
Design of Experiments
Implementing & Validating Solutions
Measurement System Reanalysis
References
IX. Control Concepts
Quality Controls
Control Plans
Control Charts
Total Productive Maintenance
Visual Systems
Standard Work
Training Requirements
References
X. Design Improvement
DFSS/IDOV/DMADV
QFD-Design
Robust Design
FMECA/FMEA
DFX
TRIZ
Systematic Design
Creative Design
References
XI. Manufacturing and Service Case Studies
QCI Spaghetti
Software License Improvement
LSS at Ludovico
Lean in Service
Medical Center A3
Attacking it Problems
Columbus Regional Hospital Examples
XII. Appendix
Tables
Index
Answers
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