The sixth edition adds the latest tools used to manage and attain superior results.
Now: $80




Certified Quality Process Analyst Primer
Price: $65.00

Certified Quality Process Analyst Solutions
Price: $35.00

Certified Quality Process Analyst
Exam CD
Price: $70.00

Certified Quality Process Analyst
Instructor PDF
Price: $50.00

The 3rd edition of the CQPA Primer (June, 2013) contains 554 pages and 400 questions and answers.
Digital Material is also available Click Here to go to our digitals page.

CQPA Table of Contents

I. Certification Overview

  • QPA Exam

II. Quality Basics

  • ASQ Code Of Ethics
  • Quality Planning
  • Cost Of Quality
  • Standards/Requirements
  • Documentation Systems
  • Audits
  • Introduction
  • Types
  • Audit Processes
  • Roles & Responsibilities

III. Teams And Training

  • Teams
  • Types Of Teams
  • Team Building Activities
  • Roles & Responsibilities
  • Training Components

IV. Quality Tools

  • Basic Tools
  • Cause & Effect Diagrams
  • Flow Charts
  • Checksheets
  • Histograms
  • Control Charts
  • Pareto Diagrams
  • Scatter Diagrams
  • Management Tools
  • Affinity Diagrams
  • Tree Diagrams
  • PDP Charts
  • Matrix Diagrams
  • Interrelationship Digraphs
  • Prioritization Matrices
  • Activity Network Diagrams
  • Taguchi Concepts
  • Loss Function
  • Robust Design
  • Signal-To-Noise Ratios

V. Improvement Tools

  • Continuous Improvement Models
  • PDCA
  • Kaizen
  • Six Sigma
  • Reengineering
  • Project Management
  • PERT
  • CPM
  • Gantt Charts
  • Lean Techniques
  • Lean Glossary
  • Cycle Time Reduction
  • 5s Organization
  • Visual Factory
  • SMED
  • Benchmarking

VI. Basic Statistics

  • Data Basics
  • Data Collection
  • Measurement Scales
  • Basic Calculations
  • Probability Distributions
  • Probability

VII. Sampling And Measurement

  • Sampling
  • OC Curve
  • OC Curve Effects
  • Sampling Definitions
  • Plan Summaries
  • Measurement


  • Control Chart Applications
  • Control Limits Vs Spec Limits
  • Variable Charts
  • X Bar & R Charts
  • X Bar & Sigma Charts
  • Chart Interpretation
  • Attribute Charts
  • Formulas
  • P Charts
  • C Charts
  • Np Charts
  • Rational Subgrouping
  • Pre-Control Technique
  • Data Plotting Vs Recording
  • Process Capability

IX. Advanced Statistics

  • Hypothesis Statistics
  • Confidence Intervals
  • Z Test
  • T Test
  • Analysis Of Variance
  • F Test
  • Regression & Correlation
  • Design Of Experiments
  • Doe Terms
  • Doe Steps
  • Full Factorial Example

X. Customer Concepts

  • Internal & External Customers
  • Employee Surveys
  • External Customers
  • Customer Satisfaction
  • Customer Surveys
  • Customer Service
  • Customer Needs
  • Quality Function Deployment
  • Corrective & Preventive Actions
  • Corrective Action Definitions
  • Types Of Corrective Action
  • Root Cause Analysis
  • Prevention Activities

XI. Supplier Concepts

  • Supplier Management
  • Supplier Ratings
  • Supplier Assessment Metrics
  • Reliability
  • Bathtub Model
  • Reliability Terminology
  • Product/Process Approval Systems
  • Material Identification
  • Nonconforming Material Definitions

XII. Appendix

  • Definitions
  • Tables
  • Index
  • Question Answers

View Primer Sample Section

View Solutions Sample Section

3rd edition Primer changes

CQPA Instructor PDF Section Note the CQPA Instructor PDF may not be edited or printed.

The following information is provided by the American Society for Quality (ASQ):

CQPA Certification Requirements


The Certified Quality Process Analyst is a paraprofessional who, in support of and under the direction of quality engineers or supervisors, analyzes and solves quality problems and is involved in quality improvement projects. A Certified Quality Process Analyst may be a recent graduate or someone with work experience who wants to demonstrate his or her knowledge of quality tools and processes.

DIGITAL materials are licensed for use on one computer for a period of two years. The file contents cannot be printed or copied.  The files are compatible with Windows XP, Vista, Windows 7 and Windows 8 only. Installation of the Viewer software requires Administrator rights. The Viewer requires access to the internet at an interval of every 14 days. The license and file access fee is non-refundable. Digital files cannot be installed on a Server, Mac, virtual computer, or viewed via a thin client.

Please note that Digital products are not available for immediate download. Information for installation of the Viewer and file download links will be sent via e-mail normally by the next business day, Monday to Friday, excluding holidays.


Back To Top