The sixth edition adds the latest tools used to manage and attain superior results.
Now: $80



Certified Quality Improvement Associate
Price: $65.00

Certified Quality Improvement Associate
Price: $35.00

Certified Quality Improvement Associate
Price: $70.00

Certified Quality Improvement Associate
Instructor PDF
Price: $50.00

Certified Quality Improvement Associate
Exam USB Flash
Price: $70.00

In its 4th edition (February, 2014), the CQIA Primer contains 370 pages and 400 questions and answers.
Digital Material is also available Click Here to go to our digitals page.

CQIA Table of Contents

I. Certification Overview

  • CQIA Exam
  • QIA Body of Knowledge

II. Quality Concepts

  • Quality Defined
  • Quality Terms
  • Quality Plan
  • Quality Principles
  • Quality Policies
  • Strategic Quality Goals
  • Tactical Quality Goals
  • Quality Maturity
  • Organizational Quality Steps
  • Employee Involvement
  • Individual Involvement
  • Employee Empowerment
  • Quality of Work Life
  • Systems And Processes
  • Variation
  • System Variation
  • Special Vs Common Cause
  • Sources Of Variability

III. Quality Benefits & Philosophies

  • Benefits Of Quality
  • Stakeholder Groups
  • Stakeholder Quality Benefits
  • Baldrige Criteria
  • Quality Philosophies
  • Philip Crosby
  • W. Edwards Deming
  • Joseph M. Juran
  • Comparisons
  • Walter A. Shewhart
  • Kaoru Ishikawa

IV. Team Roles & Responsibilites

  • Team Purpose
  • Value Of Teams
  • Types Of Teams
  • Synopsis Of Team Applications
  • Roles And Responsibilities
  • Sponsor/champion Role
  • Leader Role
  • Facilitator
  • Team Member Role
  • Measurement Of Performance

V. Team Formation & Dynamics

  • Initiating Teams
  • Team Building
  • Team Activities
  • Team Charter
  • Team Guidelines
  • Team Meeting Structure
  • Reward & Recognition
  • Selecting Team Members
  • Team Size
  • Team Diversity
  • Team Stages
  • Team Conflict
  • Common Team Problems
  • Groupthink
  • Conflict Resolution
  • Team Decision Making

VI. Continuous Improvement

  • Brainstorming
  • PDCA
  • Affinity Diagrams
  • Quality Costs
  • Cost Categories
  • Cost Bases
  • Audits
  • Types Of Audits
  • Audit Responsibilities
  • Audit Preparation/execution
  • udit Report
  • Audit Terms

VII. Process Improvement

  • Six Sigma
  • DMAIC Process
  • Six Sigma Training
  • Six Sigma Roles
  • Six Sigma Project Mgmt
  • Lean
  • Lean Glossary
  • 5S
  • Kaizen
  • Non Value Added
  • Continuous Flow
  • Mistake Proofing
  • Kanban
  • Cycle Time / Value Stream
  • SMED
  • Bemchmarking
  • Improvement
  • Root Cause Analysis

VIII. Quality Improvement Tools

  • Cause-and-effect Diagrams
  • Flow Charts
  • Data Types
  • Check Sheets
  • Histograms
  • Pareto Diagrams
  • Scatter Diagrams
  • Control Charts
  • Variables
  • Attributes
  • Interpretation
  • Problem Solving Steps

IX. Customer-Supplier Relations

  • Int. & Ext. Customers & Suppliers
  • Internal Customers
  • External Customers
  • Internal Suppliers
  • External Suppliers
  • Customer Satisfaction
  • Satisfaction Surveys
  • Customer Expectations
  • Customer Service
  • Quality Function Deployment
  • Supplier Surveillance
  • Supply Chain Management
  • Supplier Performance Measures

X. Appendix

  • Index
  • Answers

View Primer Sample Section

View Solutions Sample Section

Click here for a summary of the changes to the Fourth edition

View a Sample CQIA Instructor PDF Section Note the CQIA Instructor PDF may not be edited or printed.

The Certified Quality Improvement Associate has a basic knowledge of quality tools and their uses and is involved in quality improvement projects, but doesn't necessarily come from a traditional quality area.

CQIA Certification Requirements


DIGITAL materials are licensed for use on one computer for a period of two years. The file contents cannot be printed or copied.  The files are compatible with Windows XP, Vista, Windows 7 and Windows 8 only. Installation of the Viewer software requires Administrator rights. The Viewer requires access to the internet at an interval of every 14 days. The license and file access fee is non-refundable. Digital files cannot be installed on a Server, Mac, virtual computer, or viewed via a thin client.

Please note that Digital products are not available for immediate download. Information for installation of the Viewer and file download links will be sent via e-mail normally by the next business day, Monday to Friday, excluding holidays.


Back To Top