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Certified Quality Auditor Primer
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Certified Quality Auditor Solutions
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Certified Quality Auditor Exam CD
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Certified Quality Auditor Instructor PDF
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In its 8th edition (June, 2012), the CQA Primer contains 432 pages and 433 questions and answers.
Digital Material is also available Click Here to go to our digitals page.

CQA Table of Contents

I. Certification Overview

  • Certified Auditor Exam
  • CQA Body of Knowledge
  • CQA Primer Content vs BOK

II. Auditing Fundamentals

  • Quality and Auditing Terms
  • Audit Types
  • Methods
  • Relationships
  • Purposes
  • Common Elements
  • Audit Purpose and Scope
  • Audit Benefits
  • Audit Criteria
  • Audit Responsibilities
  • Professional Conduct
  • Liability Issues
  • Ethical Responsibilities
  • Legal Consequences
  • Audit Credibility

II. Auditor Competencies

  • Auditor Characteristics
  • On-site Resource Management
  • Conflict Resolution
  • Communication and Presentation Techniques
  • Communication Techniques
  • Presentation Techniques
  • Interviewing Techniques
  • Interviewing
  • Listening
  • Team Dynamics
  • Team Building
  • Team Facilitation
  • Team Development Stages

IV. Audit Planning and Performance

  • Audit Preparation and Planning
  • Audit Planning Elements
  • Auditor Selection
  • Audit Related Documentation
  • Audit Logistics
  • Audit Tools and Working Papers
  • Audit Strategies
  • Audit Performance
  • On-site Audit Management
  • Opening Meeting
  • Data Collection and Analysis
  • Establishment of Objective Evidence
  • Organization of Objective Evidence
  • Exit and Closing Meeting

V. Audit Reporting and Follow-up

  • Audit Reporting
  • Development and Content
  • Effective Reports
  • Report Steps
  • Audit Follow-up
  • Corrective Action Process
  • Corrective Action Plan Review
  • Corrective Action Verification
  • Ineffective Corrective Action
  • Audit Closure

VI. Audit Program Management

  • Program Management
  • Senior Management Support
  • Staffing and Resource Management
  • Training and Development
  • Audit Program Evaluation
  • Internal Audit Program Management
  • External Audit Program Management
  • Best Practices
  • Organizational Risk Management
  • Management Review Input
  • Business and Financial Impact
  • Auditing as a Management Tool
  • Interrelationships of Processes
  • Cost of Quality
  • Emerging Auditor Roles

VII. Quality Tools and Techniques

  • Basic Quality and Problem Solving Tools
  • Process Improvement Techniques
  • Six Sigma
  • Lean
  • Basic Statistics
  • Central Tendency
  • Measures of Dispersion
  • Qualitative and Quantitative Analysis
  • Process Variation
  • Common and Special Cause
  • Process Performance Metrics
  • Outliers
  • Sampling Methods
  • Acceptance Sampling Plans
  • Types of Sampling
  • Sampling Terms
  • Change Control and Configuration Management
  • Verification and Validation
  • Risk Management Tools

VIII. Appendix

  • Author Index
  • Subject Index
  • Case Studies


View Primer Sample Section


View Solutions Sample Section


Eighth Edition Primer Changes


View a Sample Instructor PDF Section Note the CQA Instructor PDF may not be edited or printed.


The following information is provided by the American Society for Quality (ASQ):


CQA Certification Requirements


CQA BOK


The Certified Quality Auditor is a professional who understands the standards and principles of auditing and the auditing techniques of examining, questioning, evaluating and reporting to determine a quality system’s adequacy and deficiencies. The Certified Quality Auditor analyzes all elements of a quality system and judges its degree of adherence to the criteria of industrial management and quality evaluation and control systems.

DIGITAL materials are licensed for use on one computer for a period of two years. The file contents cannot be printed or copied.  The files are compatible with Windows XP, Vista, Windows 7 and Windows 8 only. Installation of the Viewer software requires Administrator rights. The Viewer requires access to the internet at an interval of every 14 days. The license and file access fee is non-refundable. Digital files cannot be installed on a Server, Mac, virtual computer, or viewed via a thin client.

Please note that Digital products are not available for immediate download. Information for installation of the Viewer and file download links will be sent via e-mail normally by the next business day, Monday to Friday, excluding holidays.

 



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