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Certified Manager of Quality
Primer
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Certified Manager of Quality
Solutions
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Certified Manager of Quality Exam CD
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Certified Manager of Quality Instructor PDF
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In its 7th edition, the CMQ Primer (October, 2013) contains 784 pages and 400 questions and answers.
Digital Material is also available Click Here to go to our digitals page.

CMQ Table of Contents

I. Certification Overview

  • Certified Manager of Quality Exam
  • CMQ Body of Knowledge

II. Leadership

  • Organizational Structures and Culture
  • Organizational Structures
  • Organizational Culture
  • Leadership Challenges
  • Leader Roles and Responsibilities
  • Manager Roles and Responsibilities
  • Change Management
  • Motivation and Negotiation
  • Empowerment
  • Teams and Team Processes
  • Types of Teams
  • Team Development Stages
  • Team Building Techniques
  • Team Roles and Responsibilities
  • Team Performance and Evaluation
  • ASQ Code of Ethics

III. Strategic Development

  • Strategic Planning Models
  • Business Environment Analysis
  • SWOT Analysis
  • Market Forces
  • Stakeholder Analysis
  • Technology
  • Internal Capability Analysis
  • Legal and Regulatory Factors
  • Strategic Plan Deployment
  • Action Plans
  • Resource Allocation
  • Performance Measurement
  • Quality Function in Deployment

IV. Management Skills

  • Management Skills and Abilities
  • Principles of Management
  • Management Theories and Tools
  • Interdependence of Functions
  • Human Resources Management
  • Financial Management
  • Risk Management
  • Knowledge Management
  • Communication Skills
  • Communication Basics
  • Global Communications
  • Communications and Technology
  • Project Management
  • Project Management Tools
  • Project Planning and Estimation
  • Measure Project Activity
  • Project Documentation

V. Quality Systems and Models

  • Quality Systems
  • Quality Mission and Policy
  • Quality Planning and Deployment
  • Quality System Effectiveness
  • Quality Models and Theories
  • MBNQA Criteria
  • ISO and Other Standards
  • Other Quality Methodologies
  • Quality Philosophies

VI. Management Tools

  • Problem-Solving Tools
  • The Seven Classic Quality Tools
  • Basic Management and Planning Tools
  • Process Improvement Tools
  • Innovation and Creativity Tools
  • Cost of Quality (COQ)
  • Process Management
  • Process Goals
  • Process Analysis
  • Lean Tools
  • Theory of Constraints (TOC)

VII. Measurement Tools

  • Basic Statistical Use
  • Sampling
  • Statistical Analysis
  • Trend and Pattern Analysis
  • Theory of Variation
  • Process Capability
  • Reliability and Validity
  • Qualitative Assessment
  • Survey Analysis and Use

VIII. Customer Focus

  • Customer Identification
  • Introduction
  • Internal Customers
  • External Customers
  • Customer Relationship Management
  • Customer Needs
  • Customer Satisfaction and Loyalty
  • Customer Service Principles
  • Multiple Customer Management

IX. Supplier Management

  • Supplier Selection
  • Supplier Communications
  • Supplier Performance Assessment
  • Supplier Improvement
  • Supplier Certification Programs
  • Supplier Partnerships and Alliances
  • Supplier Logistics Management

X. Training and Development

  • Introduction
  • Training Plans
  • Training Needs Analysis
  • Training Materials Development
  • Methods of Training Delivery
  • Evaluating Training Effectiveness

XI. Essay Questions

  • BOK for Constructed Response
  • Constructed Response Discussion
  • ASQ Essay Example
  • Sample Essay Questions

XII. Appendix

  • Definitions
  • Index
  • Answers

View Primer Sample Section

View Solutions Sample Section

View a Sample CMQ Instructor PDF Section Note the CMQ Instructor PDF may not be edited or printed.

Seventh Edition Primer Changes

The following information is provided by the American Society for Quality (ASQ) and used with permission:

CMQ Certification Requirements

CMQ BOK

The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives—everywhere from small businesses to multinational corporations—that can have regional or global focus in a variety of service and industrial settings.

A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.

The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk and employ knowledge management tools and techniques in resolving organizational challenges.

 

DIGITAL materials are licensed for use on one computer for a period of two years. The file contents cannot be printed or copied.  The files are compatible with Windows XP, Vista, Windows 7, and Windows 8 only. Installation of the Viewer software requires Administrator rights. The Viewer requires access to the internet at an interval of every 14 days. The license and file access fee is non-refundable. Digital files cannot be installed on a Server, Mac, virtual computer, or viewed via a thin client.

Please note that Digital products are not available for immediate download. Information for installation of the Viewer and file download links will be sent via e-mail normally by the next business day, Monday to Friday, excluding holidays.

 



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